Question 1

How do I access my tickets?

Accepted Answer

Your tickets are available in your LivEntri account under 'My Tickets'. You can view them on the mobile app or website, and download them as PDF or display the QR code directly from your phone at the venue.

Question 2

Can I get a refund if I can't attend an event?

Accepted Answer

Refund policies vary by event. Generally, tickets are non-refundable, but some events may offer refunds or exchanges up to a certain date. Check the specific event's refund policy or contact our support team for assistance.

Question 3

How does parking reservation work?

Accepted Answer

When you book parking through LivEntri, you'll receive a confirmation with a QR code. Show this QR code at the parking entrance for contactless entry. Your spot is guaranteed for the date and time you selected.

Question 4

Can I transfer my tickets to someone else?

Accepted Answer

Yes! Most tickets can be transferred to another person through our platform. Go to 'My Tickets', select the ticket you want to transfer, and enter the recipient's email address. They'll receive instructions to claim the ticket.

Question 5

What if the event is cancelled or postponed?

Accepted Answer

If an event is cancelled, you'll automatically receive a full refund to your original payment method. For postponed events, your tickets will be valid for the new date, or you can request a refund if you can't attend.

Question 6

How do I contact customer support?

Accepted Answer

You can reach our support team via live chat (available 24/7), email at support@liventri.com, or phone at 1-800-LIV-ENTR. We typically respond to emails within 24 hours.

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